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Mobile SUPPORT

You've got questions. We've got answers.

General

  • Which file types are supported by Luminant Music?

    Luminant Music accepts audio files in the following formats: MP3, WAV, OGG, and AIFF.

  • May I use Luminant Music for a commercial event such as a concert or a music festival?

    Definitely! With an active subscription, you may use Luminant Music for any personal or commercial purpose.

  • Are long tracks supported?

    Luminant Music was built to support single songs that are less than 15 minutes each in length. If you have the Grateful Dead’s 1978 Winterland Ballroom show as a single WAV file, it's probably not going to work; that show was six hours long. We are actively working to implement support for long tracks in a future release. In the meantime, many variables determine what will and won't work. If your computer has enough memory, you can probably play a one-hour track. Save your playlist before you try to add extra-long tracks, just in case, and keep an eye out for future releases to fix the problem entirely.

License

  • How do I subscribe?

    From within Luminant Music tap on the Key icon and then tap Subscribe.

    You will need to be logged in to the appropriate account.

  • How do I restore purchases?

    Using Restore Purchases allows you to restore your account if you restored from a backup,  deleted and reinstalled an app, or are using a new device that shares the same Apple ID you used to subscribe.

  • How do I cancel my subscription on iOS?

    Open the Settings app. 
    1. Tap your name. 
    2. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
    3. Tap Luminant Music
    4. Tap Cancel Subscription.

     

  • How do I cancel my subscription on Android?

    1. On your Android phone or tablet, open the Google Play Store.
    2. Tap the Menu icon.
    3. Tap Subscriptions.
    4. Tap Luminant Music.
    5. Tap Cancel subscription.

     

Performance

Settings

  • How do I get the scenes to auto advance?

    At this time our mobile app doesn't support automatic scene advancement, but we are working on a feature that will allow the scenes to automatically advance.

Technical Issues

  • Why don't I see my music?

    iOS:
    Currently the application will only see supported audio files transferred to the device via iTunes.

    Android:
    Currently the application will only see supported audio files located in the Music folder.

    We are actively working to include additional ways to access your music within the application, so stay tuned!

  • The application failed to install on my Android device. What should I do?

    There are several reasons why this issue may occur and we are working to prevent this issue from ever occurring.

    The first step in resolution is to reinstall after clearing the Luminant Music app cache:

    1. Open Settings
    2. Tap Apps & notifications > See all apps.
    3. Scroll to and Tap Luminant Music.
    4. Tap Storage  > Clear Cache.
    5. Tap  Clear data
    6. Tap
    7. Tap Uninstall 
    8. Restart the device
    9. Reinstall Luminant Music from the Play Store.

     

    Google is aware of this issue and provides several possible solutions to help resolve this.

     

    Key Points:

    • Ensure that you have a strong and stable data / WiFi connection
    • Ensure there is sufficient storage space on the device
    • Ensure Android system is up to date

     

Release Notes

You can view the release notes and version history in the Apple App Store and the Google Play Store.

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