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Mobile SUPPORT

You've got questions. We've got answers.

General

  • Which file types are supported by Luminant Music?

    Luminant Music accepts audio files in the following formats: MP3, WAV, OGG, and AIFF.

  • May I use Luminant Music for a commercial event such as a concert or a music festival?

    Definitely! With an active subscription, you may use Luminant Music for any personal or commercial purpose.

  • Are long tracks supported?

    Luminant Music was built to support single songs that are less than 15 minutes each in length. If you have the Grateful Dead’s 1978 Winterland Ballroom show as a single WAV file, it's probably not going to work; that show was six hours long. We are actively working to implement support for long tracks in a future release. In the meantime, many variables determine what will and won't work. If your computer has enough memory, you can probably play a one-hour track. Save your playlist before you try to add extra-long tracks, just in case, and keep an eye out for future releases to fix the problem entirely.

  • Which platforms support Luminant Music?

    Luminant Music 3.x is currently available for iOS and Android devices.

    Luminant Music 2.x is currently available for computers running Windows and MacOS.

    See the Pricing page for system requirements.

  • Where can I download the latest version of Luminant Music?

    Luminant Music for mobile devices is available only through the Apple App Store and the Google Play Store.

  • Is Luminant Music compatible with all streaming services such as Spotify, Pandora, Amazon Music, YouTube, and more?

    We are building in support for various services. Spotify is coming soon and more will follow.

  • Can I cast Luminant Music onto my TV?

    Luminant Music does not have built in support for casting; however many devices have the function internally available.

    You can cast to a TV if your device and TV support casting.

    iOS:

    1. Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
    2. Open Control Center:
      • On iPhone X or later or iPad with iOS 12 or later: Swipe down from the upper-right corner of the screen.
      • On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of any screen. 
    3. Tap  Screen Mirroring.
    4. Select your Apple TV or AirPlay 2-compatible smart TV from the list. Need help?
    5. If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS device.

    Android:

    Pairing with Android can be slightly more complicated.

    This may be called:

    • Screen Sharing
    • Mirroring / Screen mirroring
    • Screen casting
    • Smart View

    On the Android device:

    1. Connect your device to the same network as your compatible Smart TV 1
    2. Drag the status bar down to open the Notification Panel
    3. Tap Screen Mirroring2
    4. Select Your TV in the device list

    1 If your TV does not support incoming connections an intermediary device may be needed.

    Please consult the manual for the TV or intermediary device to enable incoming screen sharing.

    2 If you do not see Screen Sharing in the Notification Panel you may need to add it via the Edit Button.

    Please consult the manual for your android device to enable Screen Sharing.

License

  • How do I subscribe?

    From within Luminant Music tap on the Key icon and then tap Subscribe.

    You will need to be logged in to the appropriate account.

  • How do I restore purchases?

    Using Restore Purchases allows you to restore your account if you restored from a backup,  deleted and reinstalled an app, or are using a new device that shares the same Apple ID you used to subscribe.

  • How do I cancel my subscription on iOS?

    Open the Settings app. 
    1. Tap your name. 
    2. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
    3. Tap Luminant Music
    4. Tap Cancel Subscription.

     

  • How do I cancel my subscription on Android?

    1. On your Android phone or tablet, open the Google Play Store.
    2. Tap the Menu icon.
    3. Tap Subscriptions.
    4. Tap Luminant Music.
    5. Tap Cancel subscription.

     

Performance

Settings

  • How do I get the scenes to auto advance?

    At this time our mobile app doesn't support automatic scene advancement, but we are working on a feature that will allow the scenes to automatically advance.

Technical Issues

  • Why don't I see my music?

    iOS:
    Currently the application will only see supported audio files transferred to the device via iTunes.

    Android:
    Currently the application will only see supported audio files located in the Music folder.

    We are actively working to include additional ways to access your music within the application, so stay tuned!

  • The application failed to install on my Android device. What should I do?

    There are several reasons why this issue may occur and we are working to prevent this issue from ever occurring.

    The first step in resolution is to reinstall after clearing the Luminant Music app cache:

    1. Open Settings
    2. Tap Apps & notifications > See all apps.
    3. Scroll to and Tap Luminant Music.
    4. Tap Storage  > Clear Cache.
    5. Tap  Clear data
    6. Tap
    7. Tap Uninstall 
    8. Restart the device
    9. Reinstall Luminant Music from the Play Store.

     

    Google is aware of this issue and provides several possible solutions to help resolve this.

     

    Key Points:

    • Ensure that you have a strong and stable data / WiFi connection
    • Ensure there is sufficient storage space on the device
    • Ensure Android system is up to date

     

Release Notes

You can view the release notes and version history in the Apple App Store and the Google Play Store.

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